Refund and Cancellation Policy

Overview

At Body Good Studio, we are committed to providing high-quality service and satisfaction to all our clients. Given the personalized and regulated nature of our health and wellness programs, including prescription medications, vitamins, and supplement products, we have specific policies regarding refunds and cancellations.

Cancellations
Clients may cancel their subscription to our programs at any time. To avoid charges for the upcoming month, cancellations must be made before the renewal date of your monthly subscription. If a cancellation is made within three days of the subscription renewal date, access to the program will continue until the end of the current 30-day period. Please note, we do not offer pro-rated refunds.

Refunds
Due to the personalized nature of our health services and products, we cannot accept returns or offer refunds for prescription medications, vitamins, or supplement products that have been shipped. This includes any services performed, such as consultations, prescription submissions to pharmacies, or completion of any required prior authorization.

Issues with Shipments
Should there be any concerns regarding shipping or the condition of items upon delivery, please reach out to us with the following details:

- Order Number
- Tracking Number
- Photographic Evidence of Damage (if applicable)

We will evaluate such concerns on an individual basis.

Approved Refunds
In the rare instance that a refund is approved, it will be processed promptly. The refunded amount will be credited back to the original payment method within ten days.

Late or Missing Refunds

If you have not received an expected refund, please take the following steps:

1. Re-check your bank account.
2. Contact your credit card company; note that there might be a delay before the refund is reflected.
3. Reach out to your bank as there is typically some processing time before a refund is posted.

Should you have completed all these steps and still have not received your refund, please contact us at support@bodygoodstudio.com or text us at 305-422-9921.

Thank you for choosing Body Good Studio for your health and wellness needs.